CANCELLATION & REFUND

CANCELLATION POLICY

Delivery Time:
We aim to deliver your order within the estimated delivery time stated on the product page. However, the delivery time may vary
depending Varies as per climate conditions and other factors like your location and the shipping carrier.
Shipping Charges:
We offer free shipping on orders above Rupees 200/- within the India. For international orders, shipping charges will vary depending on the destination.
Order Processing:
Orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email once your order has been shipped.
Shipping Carrier:
We use reliable shipping carriers to deliver your order. The carrier may vary depending on your location and the type of product you ordered.
Delivery Address:
Please ensure that the delivery address is accurate and complete. We will not be responsible for any delays or non-delivery of your order due to an incorrect or incomplete delivery address.
Order Tracking:
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to track your order status.

Eligibility:
To be eligible for a return, the product must be unused and in the same condition as it was received. It must also be in the original packaging.
Timeframe:
You have 5 days from the date of purchase to initiate a return.
Return Process:
To initiate a return, please contact our customer service team at royalmountain@gmail.com. Please provide your order number and reason for the return. We will provide you with a return shipping label and instructions on how to return the product.
Refund:
Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If it does, we will issue a refund to the original payment method within 7-10 business days.