PRIVACY POLICY

CUSTOMER CARE

At Royal Mountain, we prioritize customer satisfaction and strive to provide you with exceptional customer care.

Our customer care team is available to assist you with any queries or concerns you may have.

You can reach us via email at royalmountain@gmail.com.

Our customer care team is available from Monday to Friday, between 10:00 AM and 6:00 PM IST.

We will respond to your email within 24-48 business hours.

PRIVACY & SAFETY

At Royal Mountain, we take your privacy and safety seriously.

We are committed to protecting your personal information and ensuring that your online shopping experience is safe and secure.

We collect only the necessary information required to process your order and deliver it to you.

We do not share your personal information with any third parties, except for shipping carriers who require your information to deliver your order.

We use industry-standard security measures to protect your personal information, including SSL encryption and secure payment gateways.

WHOLESALE INQUIRIES

At Royal Mountain, we welcome wholesale inquiries. If you are interested in purchasing our products in bulk, please email us at royalmountain@gmail.com with the subject line "Wholesale Inquiry".

Please include your business name, location, and contact information.

We offer competitive wholesale prices and flexible payment options.

Our minimum order quantity for wholesale purchases is 50 units.

Please note that some of our products may not be available for wholesale purchases. We will provide you with a list of available products and pricing information upon receipt of your wholesale inquiry.

If you have any questions or concerns regarding our store policies, please do not hesitate to contact us at royalmountain@gmail.com.

We value your feedback and are always looking for ways to improve our customer experience.

At Royal Mountain, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our e-commerce website ("Site").

Collection of Personal Information
We collect personal information about you when you use our Site, including your name, email address, shipping address, billing address, phone number, and payment information. We collect this information to process and fulfill your orders, communicate with you about your orders, and provide customer service.

Use of Personal Information
We use your personal information to process and fulfill your orders, communicate with you about your orders, and provide customer service. We may also use your personal information to send you promotional offers and marketing communications about our products and services, subject to your opt-in consent.

Disclosure of Personal Information
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and customer service. These service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using your personal information for any other purpose.

We may also disclose your personal information if required by law or to comply with a legal obligation, including in response to a subpoena or court order.

Security of Personal Information
We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security measures, such as secure sockets layer (SSL) encryption and firewalls, to protect your personal information when it is transmitted over the internet.

Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your use of the Site, such as the pages you visit and the products you view. We use this information to personalize your experience on the Site and to analyze and improve the Site's performance.

We may update this Privacy Policy from time to time by posting the updated policy on the Site. Your continued use of the Site following the posting of the updated policy constitutes your acceptance of the updated policy.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at royalmountain@gmail.com.

Payment Methods

PAYMENT METHODS

Net Banking (Online Payments)
Wallet
UPI
COD (Cash on Delivery)